Reset an employee's trusted device

If an employee loses, damages or replaces their mobile phone, the existing bound device must be reset before the employee can use the HRStop Mobile App on a new device.

After the existing device has been reset, the employee only needs to log in to the HRStop Mobile App from the new mobile device. The new device is automatically bound to the employee's HRStop account.

Navigation: Control Panel → Employees

Steps to reset a bound device

1. Navigate to Control Panel → Employees.
2. Search for the required employee.
3. Click the employee's name to open the Employee Details page.
4. Click Device Binding.
5. Review the details under Currently Bound Device.
6. Click Reset Device.
7. Click Yes to confirm the action.

The employee's currently bound device is now removed from the account.

Binding a new device

Once the existing device has been reset:

1. Install the latest version of the HRStop Mobile App on the new mobile device.
2. Open the HRStop Mobile App.
3. Log in using the employee's HRStop credentials.

The new mobile device automatically becomes the employee's bound device.

Device information

The Currently Bound Device section displays the following information for the employee's active mobile device:

• Device
• Platform
• App Version
• Bound On

The Device Bind History section maintains a history of all devices that have been bound to the employee's account, along with:

• Device
• Platform
• App Version
• Bound On
• Status
• Reset On
• Reset By

Important notes

• Only one mobile device can remain bound to an employee's account at any time.
• Reset a bound device only when an employee changes, loses or replaces their mobile phone.
• Once the existing device has been reset, the employee must log in from the new mobile device to bind it.
• Device binding happens automatically during login. No additional verification or approval is required.