Restrict ticket overdue days against weekends and holidays

In HRStop, admins can configure the Helpdesk module to ensure that ticket overdue days are not counted against weekends and holidays. This helps maintain fair tracking of response timelines while considering non-working days.

Steps to exclude weekends and holidays

1. Navigate to Control Panel → Helpdesk
   A new page opens, showing a list of tickets raised by employees.

2. Click the Manage Category button (located at the top right).

3. Add or edit categories as needed.

4. Enable the option: Restrict ticket overdue days count against the Weekend and Holiday.

5. Click Update or +Add Category to save the changes.

✅ With this setting enabled, the system excludes weekends and holidays when calculating overdue timelines, ensuring accuracy and fairness in SLA tracking.