HRStop allows you to create customized feedback forms in the Helpdesk module to capture employee satisfaction and comments for various categories. This feature helps organizations track support quality and improve response efficiency.
Steps to Configure a Feedback Form
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Access the Helpdesk Module
- Go to the Control Panel and open the Helpdesk module.
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Manage Categories
- On the top-right corner, click on Manage Category.
- Under the selected category, you will find Configure Ticket Feedback.
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Configure Feedback Form
- This feature allows you to create a feedback form for any Helpdesk category. For example, you can configure a feedback form for the Policy Violation category.
- Click the icon to configure the feedback form for the chosen category.
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Choose Feedback Timing
When an employee raises a ticket, there are two options for collecting feedback:- After Every Reply: Employees will receive the feedback form after each response on the ticket.
- After Ticket Closure: Employees provide feedback only once the ticket is fully resolved, allowing you to capture overall satisfaction and comments.
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Design Feedback Questions
- You can add indicators such as “How satisfied are you with the support?”
- Customize questions according to your company requirements.
- Feedback can be configured using different scales such as 1–5, 1–10, numeric, text-based, single-choice, or multiple-choice questions.
Viewing and Submitting Feedback
- Employees can access the feedback form from the Main Panel in the Helpdesk module.
- Open a ticket raised under the configured category (e.g., Policy Violation).
- The feedback form will appear, allowing employees to rate support, provide comments, and submit their responses.
By following these steps, organizations can efficiently configure and capture employee feedback in the Helpdesk module, helping improve service quality and overall satisfaction.