Helpdesk: Overview

Jan 26, 2020

Ticketing system allow the organizations to be organized, focused, efficient, and effective. Helpdesk Module allow employees to raise a ticket, define the query, and escalate that to next level. The tickets can be raised from the Main panel as well as from Control Panel (Admin can raise a ticket on employee's behalf).

HRStop offers following features:

  1. For using expense feature, admin has to enable expense report module
  2. Admin can create ticket's category
  3. Employee can raise ticket
  4. Admin can manage tickets
  5. Admin can raise ticket on the behalf of employees
  6. Admin can create canned message