Ticketing system allow the organizations to be organized, focused, efficient, and effective. Helpdesk Module allow employees to raise a ticket, define the query, and escalate that to next level. The tickets can be raised from the Main panel as well as from Control Panel (Admin can raise a ticket on employee's behalf).
HRStop enables admin to ?Restrict ticket overdue days count against the Weekend and Holidays.
Refer to the followings steps to exclude the weekends and Holidays:
- Navigate to: Control Panel -> Helpdesk, a new page will open up showing a list of tickets raised by the employees
- Click on the Manage Category button (at the top right)
- Add/Edit the categories
- Enable "Restrict ticket overdue days count against the Weekend and Holiday"
- Click on Update/+Add Category button