Check biometric sync status

Purpose

HRStop's Biometric Service Status feature helps administrators monitor the connectivity and performance of biometric attendance devices. This article explains how to interpret the real-time status indicators and what actions to take if a device stops syncing punches.

Who should read this

• IT/Admin teams responsible for biometric devices
• HR teams managing attendance and daily punch records
• Implementation teams verifying setup or diagnosing sync delays

When to use this

• After completing biometric integration
• During routine attendance checks
• If punches are missing or delayed in HRStop
• When diagnosing hardware or network issues

Accessing Biometric Service Status

1. Log in to your HRStop account with admin access.
2. Navigate to:
   Control Panel → Settings → Integration
3. Locate the Biometric Service Status section.
4. You’ll see real-time sync indicators for each connected biometric device.

Biometric Service Status indicators

Each device is assigned a color status based on recent sync activity:

🟥 Red – No punches in the last 24 hours

• The device has not sent any punch data in over 24 hours
• Possible reasons:
  • Internet outage
  • Device malfunction
  • Incorrect or reset device settings

🟧 Orange – Inactive for 30 minutes to 24 hours

• The device hasn’t synced punches in the last 30 minutes, but did send data within 24 hours
• Possible reasons:
  • Temporary non-usage (e.g., no employees present)
  • Minor network issues
  • Device in idle mode

🟩 Green – Active in the last 30 minutes

• The device is online and syncing data properly
• This means:
  • The biometric is in use
  • Network and device configurations are working as expected

Common causes of biometric sync disruption

• Internet connectivity issues
• Firewall or proxy changes on the network
• Hardware problems (device, cable, or adapter)
• Configuration resets or manual changes in the device

What to do if the status is red or orange

• Check the internet connection at the device location
• Reboot the biometric device
• Ensure ADMS or Utility settings haven’t changed
• If needed, refer to:
  🔗 Troubleshooting Common Biometric Device Issues

Summary

The Biometric Service Status page gives HR and IT teams a simple, color-coded way to detect sync issues in real time. Regular monitoring ensures that biometric devices remain connected and attendance data flows without interruption.