Troubleshooting Timesheet Submissions

May 25, 2025

1. Timesheet Not Visible in Panel

Check if the Timesheet module is enabled under: Settings > Modules

2. Project Not Showing

Ensure the project is:
- Marked as Active
- Assigned to the employee

3. Task Not Appearing

Tasks must be mapped to the right department/project.
Confirm if “Make Assigned Tasks Mandatory” is enabled.

4. Backdated Entry Blocked

Check the configuration under: Timesheet Configuration > Restrict after __ days

5. Exceeding Shift Hours Warning

Enabled under: Timesheet Configuration > Restrict hours beyond shift duration

6. Cannot Submit

Ensure all mandatory fields are filled.
Look for validation errors (highlighted in red).

FAQ

Can timesheet entries be edited after submission?

No, once a timesheet is submitted, employees cannot edit it unless it is rejected by the manager or admin.

What You Can Do:

Admin or Approver must reject the timesheet
Once rejected, it reopens for the employee to make edits
The employee must then resubmit for approval

How can I check the approval status of my timesheet?

Employees can view the approval status via the Summary View.

Steps:

Login to your portal
Go to: Timesheet > Summary
For each date, you can see:
- Status (Present, Absent)
- Submitted Hours
- Approval Status (Approved, Rejected, Pending)

Can timesheet entries be submitted on mobile?

Yes, if your organization has enabled mobile access for HRStop, you can submit timesheets via the mobile browser or app.

Mobile Features:

Submit Daily or Weekly timesheets
Select clients, projects, and tasks
Save and Submit for Approval

Check with your HR/IT team if mobile support is available in your organization’s HRStop plan.