The signature is missing or not displayed in the final generated document created using a document template.
Possible Cause:
This issue usually occurs when the signature was copied and pasted directly from another document (such as a Word file, email, or PDF), which may lead to improper formatting or rendering errors during document generation in HRStop.
How to Fix It:
Follow these steps to ensure the signature appears correctly:
- Do not copy-paste the signature image directly from another source (Word, web, or PDF).
- Instead, download or save the signature image file (in PNG or JPG format) directly onto your device/system.
-
Open your Document Template in HRStop via: Control Panel → Forms and Policies → Document Template
- Edit the desired template.
- Use the Insert Image option within the editor to upload the saved signature image from your device.
- Save the template after inserting the image.
Result:
The signature will now be properly embedded and will appear correctly in all generated documents, whether generated individually or in bulk.
Tip:
For best results:
- Use a transparent PNG signature file.
- Keep the signature dimensions optimal (around 300px wide).
- Ensure the template is saved and re-tested after updating.
