Helpdesk

11 articles

Articles

Manage tickets The Tickets Dashboard in HRStop is the workspace where admins and assigned agents (users) can efficiently track, manage, and resolve internal employee... How-to
Canned messages in Helpdesk Canned Messages are predefined responses created by Admins or Agents to quickly respond to recurring queries without typing the same response repeatedly.... How-to
Raise a ticket on behalf of an employee Admins may need to raise tickets on behalf of employees who are unavailable, non-technical, or new to the system. This ensures no concern goes unrecorded.... How-to
Create ticket categories Ticket categories play a crucial role in organizing and routing internal employee queries to the appropriate teams. Each category can be uniquely configured... How-to
Settings: Enable the Helpdesk module The Helpdesk module in HRStop allows employees to raise internal queries, track their resolution, and enables HR or support teams to manage and resolve... How-to
Raise a ticket as an employee The Helpdesk module lets you raise internal issues or requests directly—such as technical problems, HR policy doubts and payroll queries—ensuring they are... How-to
Restrict ticket overdue days against weekends and holidays In HRStop, admins can configure the Helpdesk module to ensure that ticket overdue days are not counted against weekends and holidays. This helps maintain... How-to
Visibility of Helpdesk categories The Visibility Settings in the Helpdesk module allow admins to control which employees can view and raise tickets under specific categories. This ensures... How-to
Create and configure a feedback form in HRStop Helpdesk HRStop lets you create customized feedback forms in the Helpdesk module to capture employee satisfaction and comments for various categories. This feature... How-to
Helpdesk module tutorial Purpose The Helpdesk module in HRStop enables organizations to streamline employee issue management in a structured and transparent way. It allows employees... How-to
Notifications in Helpdesk The Helpdesk module in HRStop ensures that employees, agents, and administrators stay informed at every stage of the ticket lifecycle. To achieve this, the... How-to