Mobile FAQs
Trusted Device Verification is a security enhancement in the HRStop Mobile App that automatically registers the employee's mobile device as a trusted device after a successful login.
Update the HRStop Mobile App to the latest version, log out if you are already signed in, and log in again. Your mobile device will automatically be registered as your Trusted Device.
No. Trusted Device registration happens automatically after a successful login. No OTP, approval or additional verification is required.
No. Employees continue using the HRStop Mobile App exactly as before. Trusted Device Verification works in the background.
Yes. If an employee needs to use another mobile device due to loss, damage or replacement, the HR administrator must first clear the employee's existing Trusted Device. The employee can then log in from the new device, which will automatically become the new Trusted Device.
The HR administrator should clear the employee's existing Trusted Device. Once cleared, the employee can log in from the new mobile device, which will automatically be registered as the Trusted Device.
Yes. HR administrators can clear an employee's existing Trusted Device. After it has been cleared, the employee can log in from another mobile device, which will automatically become the new Trusted Device.
Yes. Trusted Device Verification adds an additional layer of security to mobile-based activities, including attendance, by ensuring that the employee is using their registered mobile device.
No. An employee can have only one Trusted Device associated with their HRStop account at a time.
Yes. Trusted Device Verification is available to organisations using the latest version of the HRStop Mobile App.
Navigate to Control Panel → Employees, search for the employee, open the Employee Details page, click Device Binding, and then click Reset Device.
Reset a bound device when an employee has lost, damaged, replaced, or upgraded their mobile phone and needs to log in using a different device.
Once the bound device has been reset, the employee can log in to the HRStop Mobile App using a new mobile device. The new device will automatically become the bound device.
No. Resetting a bound device only removes the association between the employee's HRStop account and the currently bound mobile device. No employee data is deleted.
No. HR can only reset the existing bound device. The employee must log in to the HRStop Mobile App from the new mobile device to bind it automatically.
Yes, an authorized admin user can view the history. The Device Bind History section displays previously bound devices along with details such as the platform, app version, binding date, status, reset date, and the user who performed the reset.
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